Comments on: Text Message Fraud: Part 1 of 2 http://skydeck.com/blog/mobile-market/text-message-fraud Your Cell Phone Online Sun, 23 May 2010 17:52:08 -0400 http://wordpress.org/?v=2.8.4 hourly 1 By: quios http://skydeck.com/blog/mobile-market/text-message-fraud/comment-page-3#comment-1121 quios Tue, 01 Dec 2009 21:36:09 +0000 http://skydeck.com/blog/mobilemarket/text-message-fraud/#comment-1121 Hi Folks,<br><br>For those who are told to contact Quios for SJAMobile charges, please read the following.<br><br>Quios is in no way responsible for any SJAMobile charges, yet, people are being told by their cellphone carrier(s) to contact us for resolution.<br><br>We believe the reason for this confusion is that SJAMobile uses an aggregator to send messages to your carrier and this aggregator might (accidentally) be giving your carrier the wrong contact information for SJAMobile, so when you call to complain, your carrier tells you to contact to the wrong people.<br><br><br>Please direct complaints to SJAMobile or their aggregator.<br><br>Thank You Hi Folks,

For those who are told to contact Quios for SJAMobile charges, please read the following.

Quios is in no way responsible for any SJAMobile charges, yet, people are being told by their cellphone carrier(s) to contact us for resolution.

We believe the reason for this confusion is that SJAMobile uses an aggregator to send messages to your carrier and this aggregator might (accidentally) be giving your carrier the wrong contact information for SJAMobile, so when you call to complain, your carrier tells you to contact to the wrong people.

Please direct complaints to SJAMobile or their aggregator.

Thank You

]]> By: JOHN ZLOTNICK http://skydeck.com/blog/mobile-market/text-message-fraud/comment-page-3#comment-1120 JOHN ZLOTNICK Mon, 30 Nov 2009 15:12:45 +0000 http://skydeck.com/blog/mobilemarket/text-message-fraud/#comment-1120 please i never knew about your company or the charges to my cel phone which is t -mobile why and how was i added to your billings to charge me about 10 dollares a month.<br>i just notice this on my cel phone bill and i was very angry that T-MOBILE JUST CHARGE ME WITH OUT ASKING ME IF I WANTED THIS SERVICE,I DO NOT EVEN KNOW WHAT YOU DO FOR ME,I AM 78 YEARS OLD AND DO NOT NEED OTHER CASH PROBLEMS.<br>I HAVE TOLD T-MOBLE TO STAY PAYMENT TO YOUR COMPANY AND THEN TO HEAR I WAS CHARGE FOR 7 MONTHS BY YOUR COMPANY,PLEASE TELL ME HOW WAS I ADDES TO YOU BILLING DEPARTMENT,I NEED SOME ANSWER ABOUT SUCH THINGS,<br>I SEE I HAVE TO STOP AUTOMATICDE BILL PAYMENTS<br>AND READ MY BILLS SOME HOW EVEN IF I AM NOT HOME TO READ MY MAIL FOR MONTHS,<br> T-MOBLE 1 352 870 8288 HAS BEEN BLOCKED FR PAYING ANY MORE SUCH BILL TO ANY ONE BUT CHARGES FR T -MOBLLE <br>THANK YOU JOHN ZLOTNICK please i never knew about your company or the charges to my cel phone which is t -mobile why and how was i added to your billings to charge me about 10 dollares a month.
i just notice this on my cel phone bill and i was very angry that T-MOBILE JUST CHARGE ME WITH OUT ASKING ME IF I WANTED THIS SERVICE,I DO NOT EVEN KNOW WHAT YOU DO FOR ME,I AM 78 YEARS OLD AND DO NOT NEED OTHER CASH PROBLEMS.
I HAVE TOLD T-MOBLE TO STAY PAYMENT TO YOUR COMPANY AND THEN TO HEAR I WAS CHARGE FOR 7 MONTHS BY YOUR COMPANY,PLEASE TELL ME HOW WAS I ADDES TO YOU BILLING DEPARTMENT,I NEED SOME ANSWER ABOUT SUCH THINGS,
I SEE I HAVE TO STOP AUTOMATICDE BILL PAYMENTS
AND READ MY BILLS SOME HOW EVEN IF I AM NOT HOME TO READ MY MAIL FOR MONTHS,
T-MOBLE 1 352 870 8288 HAS BEEN BLOCKED FR PAYING ANY MORE SUCH BILL TO ANY ONE BUT CHARGES FR T -MOBLLE
THANK YOU JOHN ZLOTNICK

]]> By: eviewithatt http://skydeck.com/blog/mobile-market/text-message-fraud/comment-page-3#comment-1061 eviewithatt Wed, 05 Aug 2009 13:21:34 +0000 http://skydeck.com/blog/mobilemarket/text-message-fraud/#comment-1061 At&t customer here.... This morning I started my day with a call to them. This is the 3rd month since I reported "Quios Alerts/23907" which charges me a whopping $10.64 additional to my monthly bill! I have not ordered or agreed to this billing! I first reported this to At&t in May and they have credited my bill each month after. They also added a "block" in May. So why does it continue?? Results of today are, a credit to my account (again), checked to see if "block" was in place (it was), an appology (thank you) and they added an allert for At&t if it comes on again. At this time they will turn it over to their "special" team to investigate and take care of it and I will not have to be involved anymore! Next month will tell if this really happens. Go At&t, after 3 month they are on the ball, or are they? At&t customer here…. This morning I started my day with a call to them. This is the 3rd month since I reported “Quios Alerts/23907″ which charges me a whopping $10.64 additional to my monthly bill! I have not ordered or agreed to this billing! I first reported this to At&t in May and they have credited my bill each month after. They also added a “block” in May. So why does it continue?? Results of today are, a credit to my account (again), checked to see if “block” was in place (it was), an appology (thank you) and they added an allert for At&t if it comes on again. At this time they will turn it over to their “special” team to investigate and take care of it and I will not have to be involved anymore! Next month will tell if this really happens. Go At&t, after 3 month they are on the ball, or are they?

]]> By: Doc http://skydeck.com/blog/mobile-market/text-message-fraud/comment-page-3#comment-1060 Doc Tue, 28 Jul 2009 18:36:57 +0000 http://skydeck.com/blog/mobilemarket/text-message-fraud/#comment-1060 I must have an old phone, because JSA Mobile just hit with two charges for $9.99 each. I submitted a refund request, and am anticipating (?) a refund in 6 weeks. I have as yet been unable to get the billing removed by T-Mobile, but I will keep trying I must have an old phone, because JSA Mobile just hit with two charges for $9.99 each. I submitted a refund request, and am anticipating (?) a refund in 6 weeks. I have as yet been unable to get the billing removed by T-Mobile, but I will keep trying

]]> By: Jen http://skydeck.com/blog/mobile-market/text-message-fraud/comment-page-3#comment-867 Jen Tue, 24 Feb 2009 23:11:56 +0000 http://skydeck.com/blog/mobilemarket/text-message-fraud/#comment-867 2 months in a row, my son's phone and my husband's. Its upto $9.99 each time. Sprint has blocked the "third party that we are not affiliated with" and removed the charges. I would agree that Sprint is VERY difficult to work with. Hint...tell them you are extremely irritated and are going to leave and you want to talk to someone in RETENTION....if they cant give you what you want, leave. The others who work overseas can do nothing, the only ones who can help and make a REAL change are in retention. Its worth the time.... 2 months in a row, my son’s phone and my husband’s. Its upto $9.99 each time. Sprint has blocked the “third party that we are not affiliated with” and removed the charges. I would agree that Sprint is VERY difficult to work with. Hint…tell them you are extremely irritated and are going to leave and you want to talk to someone in RETENTION….if they cant give you what you want, leave. The others who work overseas can do nothing, the only ones who can help and make a REAL change are in retention. Its worth the time….

]]> By: Sprint Employee http://skydeck.com/blog/mobile-market/text-message-fraud/comment-page-3#comment-869 Sprint Employee Tue, 17 Feb 2009 20:34:04 +0000 http://skydeck.com/blog/mobilemarket/text-message-fraud/#comment-869 I work for Sprint and see this all the time. We have a tool called PMG Messaging that lets us pull up all 3rd party messaging that are charged via text. We have the options to block all short codes such as these, opt out or just block one. We also have the option to request a refund so don't let a rep tell you they can't. I work in the chat division so you may get better results chatting in. As for why these charges appear??? I still have no clue I work for Sprint and see this all the time. We have a tool called PMG Messaging that lets us pull up all 3rd party messaging that are charged via text. We have the options to block all short codes such as these, opt out or just block one. We also have the option to request a refund so don’t let a rep tell you they can’t. I work in the chat division so you may get better results chatting in. As for why these charges appear??? I still have no clue

]]> By: Giftguy73 http://skydeck.com/blog/mobile-market/text-message-fraud/comment-page-3#comment-868 Giftguy73 Tue, 10 Feb 2009 01:29:32 +0000 http://skydeck.com/blog/mobilemarket/text-message-fraud/#comment-868 For those of you receiving those charges on your bill, I hate to say it but until you speak with the right CS rep, you pretty much stand the chance of going around and around. I am a rep for one the companies mentioned on here. To stop this issue from happening over and over again, unfortunately you have to catch it the first time. The regulations for these SMS does not help the consumer. If you see a text with the sender as numbers simply reply back to it with either the word "cancel" "unsubscribe" or "stop". I get these calls weekly and most people I spoke to already erased the text. All I can do is issue a credit and transfer them to Tech Support. I am still looking for ways to stop this from happening. It only happened once to me so I add my cell number to the national Do not call list. For those of you receiving those charges on your bill, I hate to say it but until you speak with the right CS rep, you pretty much stand the chance of going around and around. I am a rep for one the companies mentioned on here. To stop this issue from happening over and over again, unfortunately you have to catch it the first time. The regulations for these SMS does not help the consumer. If you see a text with the sender as numbers simply reply back to it with either the word “cancel” “unsubscribe” or “stop”. I get these calls weekly and most people I spoke to already erased the text. All I can do is issue a credit and transfer them to Tech Support. I am still looking for ways to stop this from happening. It only happened once to me so I add my cell number to the national Do not call list.

]]> By: nicholas roon http://skydeck.com/blog/mobile-market/text-message-fraud/comment-page-3#comment-866 nicholas roon Mon, 09 Feb 2009 20:51:57 +0000 http://skydeck.com/blog/mobilemarket/text-message-fraud/#comment-866 Rcvd bill from at&t for mobile phone and found charge for 9.99. Immediately called CS and objected to the charge, since I had not used or authorized SJAMOBILE for any services. According to CS will receive a credit for 9.99 on next bill and they will block any further attempts by sjamobile to charge me.I can't understand why the bums are allowed to do this. Guess there is no oversight by FCC. Rcvd bill from at&t for mobile phone and found charge
for 9.99. Immediately called CS and objected to the
charge, since I had not used or authorized SJAMOBILE
for any services. According to CS will receive a
credit for 9.99 on next bill and they will block any
further attempts by sjamobile to charge me.I can’t
understand why the bums are allowed to do this. Guess
there is no oversight by FCC.

]]> By: Dave http://skydeck.com/blog/mobile-market/text-message-fraud/comment-page-3#comment-865 Dave Thu, 15 Jan 2009 18:24:33 +0000 http://skydeck.com/blog/mobilemarket/text-message-fraud/#comment-865 I blocked my Sprint account last month. Sure enough they changed from TM to Games and hit me again this month. Sprint has issued instant credit both times (less than 5 min on phone) Today the Sprint CS person said it takes 2 mo billing cycle for the block to take affect so I "should" be OK now. You have to know that the scum in CO and DE are probably in Niger or somewhere. Seems the US Government can tap our lines but do nothing about these pigs. I blocked my Sprint account last month. Sure enough they changed from TM to Games and hit me again this month. Sprint has issued instant credit both times (less than 5 min on phone) Today the Sprint CS person said it takes 2 mo billing cycle for the block to take affect so I “should” be OK now. You have to know that the scum in CO and DE are probably in Niger or somewhere. Seems the US Government can tap our lines but do nothing about these pigs.

]]> By: Robert http://skydeck.com/blog/mobile-market/text-message-fraud/comment-page-3#comment-864 Robert Sat, 10 Jan 2009 21:26:11 +0000 http://skydeck.com/blog/mobilemarket/text-message-fraud/#comment-864 Add me to the list. My story is the same as the dozens of others here, and who knows how many thousands more. This is outrageous. The carriers must know what is going on. Obviously they play along because they must be getting a rake off on all those 9.99 charges. This should be turned over to the regulatory authorities so they can put a stop to a blatant fraud. Add me to the list. My story is the same as the dozens of others here, and who knows how many thousands more. This is outrageous. The carriers must know what is going on. Obviously they play along because they must be getting a rake off on all those 9.99 charges. This should be turned over to the regulatory authorities so they can put a stop to a blatant fraud.

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