Comments on: Text Message Fraud: Part 1 of 2

By: eviewithatt

eviewithatt — Wed, 05 Aug 2009 13:21:34 +0000

At&t customer here…. This morning I started my day with a call to them. This is the 3rd month since I reported “Quios Alerts/23907″ which charges me a whopping $10.64 additional to my monthly bill! I have not ordered or agreed to this billing! I first reported this to At&t in May and they have credited my bill each month after. They also added a “block” in May. So why does it continue?? Results of today are, a credit to my account (again), checked to see if “block” was in place (it was), an appology (thank you) and they added an allert for At&t if it comes on again. At this time they will turn it over to their “special” team to investigate and take care of it and I will not have to be involved anymore! Next month will tell if this really happens. Go At&t, after 3 month they are on the ball, or are they?

By: Doc

Doc — Tue, 28 Jul 2009 18:36:57 +0000

I must have an old phone, because JSA Mobile just hit with two charges for $9.99 each. I submitted a refund request, and am anticipating (?) a refund in 6 weeks. I have as yet been unable to get the billing removed by T-Mobile, but I will keep trying

By: Jen

Jen — Tue, 24 Feb 2009 23:11:56 +0000

2 months in a row, my son’s phone and my husband’s. Its upto $9.99 each time. Sprint has blocked the “third party that we are not affiliated with” and removed the charges. I would agree that Sprint is VERY difficult to work with. Hint…tell them you are extremely irritated and are going to leave and you want to talk to someone in RETENTION….if they cant give you what you want, leave. The others who work overseas can do nothing, the only ones who can help and make a REAL change are in retention. Its worth the time….

By: Sprint Employee

Sprint Employee — Tue, 17 Feb 2009 20:34:04 +0000

I work for Sprint and see this all the time. We have a tool called PMG Messaging that lets us pull up all 3rd party messaging that are charged via text. We have the options to block all short codes such as these, opt out or just block one. We also have the option to request a refund so don’t let a rep tell you they can’t. I work in the chat division so you may get better results chatting in. As for why these charges appear??? I still have no clue

By: Giftguy73

Giftguy73 — Tue, 10 Feb 2009 01:29:32 +0000

For those of you receiving those charges on your bill, I hate to say it but until you speak with the right CS rep, you pretty much stand the chance of going around and around. I am a rep for one the companies mentioned on here. To stop this issue from happening over and over again, unfortunately you have to catch it the first time. The regulations for these SMS does not help the consumer. If you see a text with the sender as numbers simply reply back to it with either the word “cancel” “unsubscribe” or “stop”. I get these calls weekly and most people I spoke to already erased the text. All I can do is issue a credit and transfer them to Tech Support. I am still looking for ways to stop this from happening. It only happened once to me so I add my cell number to the national Do not call list.

By: nicholas roon

nicholas roon — Mon, 09 Feb 2009 20:51:57 +0000

Rcvd bill from at&t for mobile phone and found charge
for 9.99. Immediately called CS and objected to the
charge, since I had not used or authorized SJAMOBILE
for any services. According to CS will receive a
credit for 9.99 on next bill and they will block any
further attempts by sjamobile to charge me.I can’t
understand why the bums are allowed to do this. Guess
there is no oversight by FCC.

By: Dave

Dave — Thu, 15 Jan 2009 18:24:33 +0000

I blocked my Sprint account last month. Sure enough they changed from TM to Games and hit me again this month. Sprint has issued instant credit both times (less than 5 min on phone) Today the Sprint CS person said it takes 2 mo billing cycle for the block to take affect so I “should” be OK now. You have to know that the scum in CO and DE are probably in Niger or somewhere. Seems the US Government can tap our lines but do nothing about these pigs.

By: Robert

Robert — Sat, 10 Jan 2009 21:26:11 +0000

Add me to the list. My story is the same as the dozens of others here, and who knows how many thousands more. This is outrageous. The carriers must know what is going on. Obviously they play along because they must be getting a rake off on all those 9.99 charges. This should be turned over to the regulatory authorities so they can put a stop to a blatant fraud.

By: Stacy

Stacy — Thu, 08 Jan 2009 09:17:13 +0000

I have AT&T and just found this on my phone as well. There charging me 19.99 for this and I never heard of it till I found this site about it. I am going to call AT&T tomorrow so I hope something is done

By: Holly Jones

Holly Jones — Wed, 07 Jan 2009 14:31:45 +0000

I left a comment on here in October about SJA charges on my Sprint bill that I did NOT in any how sign up for. I was charged 3 months in a row $19.99. When I called Sprint they said there was nothing they could do. I was pissed and took the advice of others from this site and filed a FCC complaint. Yesterday I rec’d a call from someone at Sprint regarding the FCC complaint and they have finally refunded my money or at least gave me a credit for the full amount of $59.97. I would advise everyone to do this. It worked for me anyways. Good Luck!!